Sr Service Delivery Manager
Core
Senior operations leader providing 24x7 rotational shift management for 100+ clients' mission-critical systems and owning Change Management governance.
Role type
Senior Service Delivery Manager (Operations)
Builds
Cloud operations services for 100+ clients
Domain
Cloud Infrastructure Operations
Required skills
Change Management governance, Incident Management, Shift Leadership, Resource Allocation, Process Improvement, KPI Reporting
Preferred skills
Technical validation, Rollback execution, Team motivation
Technologies
ServiceNow, Monitoring tools
Responsibilities
Chair Technical Review Board (TRB) for change approvals, Lead 24x7 Hosting Response Bridge (HRB) for post-change stability, Manage major incidents and critical issues, Supervise rotating shift teams and provide performance feedback, Enforce change validation and closure authority, Report on SLA breaches and change success metrics
