Expert Service Delivery Manager
Core
Senior operations leader responsible for rotational team management, 24x7 change governance, and incident remediation for 100+ clients' mission-critical systems.
Role type
Senior IC Service Delivery Manager (Cloud Operations)
Builds
Cloud infrastructure stability and operational continuity for enterprise clients
Domain
Cloud Operations / IT Service Management
Required skills
Change Management governance, Incident Management, Team Leadership, Shift Handover, Risk Assessment, Process Improvement, KPI Reporting, Rollback Execution
Preferred skills
Technical validation, Stakeholder communication, Operational process optimization
Technologies
ServiceNow, Monitoring tools, Change Management processes
Responsibilities
Chair Technical Review Board (TRB) for change approvals and rollback triggers; Lead 24x7 Hosting Response Bridge (HRB) for post-change stability monitoring; Manage rotating shift teams and ensure seamless handovers; Execute incident detection and remediation; Enforce change validation and closure authority; Report on SLA breaches and change success metrics.
Seniority
Senior, hands-on IC
