(Remote) Trainer, Professional Services
Core
Design and deliver bilingual (English/French) training and testing support for enterprise software implementations in the utility sector.
Role type
Senior Professional Services Trainer and QA Specialist
Builds
Customer readiness for utility billing and CIS software go-lives
Domain
Utilities industry / Enterprise Software Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, LMS management, software testing (UAT), training facilitation, bilingual communication (English/French), AI tool integration, test planning, documentation
Preferred skills
Adult learning principles, ERP/CIS knowledge, eLearning authoring, defect management, process improvement
Technologies
Microsoft 365, Smartsheet, LMS platforms, AI copilots
Responsibilities
Conduct training needs analysis, design and deliver virtual/onsite training, execute test plans and UAT, validate AI-assisted work, support go-live and stabilization, collaborate with project teams
Seniority
Senior, hands-on IC
