Associate Systems Support Engineer
Core
Tier 2 Windows Server support focusing on administration, monitoring, troubleshooting, and maintenance of Windows Server environments.
Role type
Associate Systems Support Engineer (Tier 2 Windows)
Builds
Operational stability and availability of Windows Server infrastructure
Domain
IT Infrastructure / Windows Server Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Active Directory, Group Policy, DNS, DHCP, TCP/IP, incident troubleshooting, ITSM ticketing tools, server patching, root-cause analysis
Preferred skills
PowerShell scripting, monitoring tools, WSUS/MECM/SCCM, ITIL Foundation certification
Technologies
Windows Server 2016/2019/2022, ServiceNow, WSUS, MECM, SCCM
Responsibilities
Provide Tier 2 support for Windows Server environments, Perform server health checks and investigate performance-related issues, Monitor Windows server infrastructure using enterprise monitoring tools, Handle Tier 2 incidents and service requests, Perform Windows Server patching activities according to schedule, Maintain server documentation and operational procedures
Seniority
Associate, hands-on IC
