Sr Systems Support Engineer
Core
Install, implement, configure, upgrade, and optimize application systems and databases for Altera's Software Development and QA environments while providing Level 2 analysis and troubleshooting for client issues.
Role type
Senior Systems Support Engineer (Application Performance Management)
Builds
Application and database performance monitoring solutions for healthcare clients
Domain
Healthcare technology / Application Performance Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
AppDynamics, DynaTrace, NewRelic, Windows Server infrastructure, .NET, IIS, SQL (intermediate to professional), ITSM tools (ServiceNow), Server Performance metrics analysis
Preferred skills
ITIL V3.0 foundation, Azure Monitoring, Windows cluster management
Technologies
AppDynamics, DynaTrace, NewRelic, Windows Server, IIS, SQL, ServiceNow, Azure
Responsibilities
Monitor and evaluate application performance using APM tools, troubleshoot and resolve complex application and database performance issues, prepare technical and operational documentation, provide weekly/monthly client read-outs and presentations, handle Level 2 analysis and resolution in a 24*7 rotational shift environment
Seniority
Senior, hands-on IC