Network & Field Services Technician
Core
Full-time IT support and field services role installing, configuring, and troubleshooting hardware/software for law enforcement and fingerprinting software, while maintaining internal IT systems.
Role type
Level 1–3 IT support and field services technician
Builds
Proprietary law enforcement and fingerprinting software, internal IT infrastructure
Domain
Law enforcement technology / IT support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, Windows systems support, networking basics (IP, DHCP, DNS), customer support, on-site installation, travel, background check clearance
Preferred skills
Network hardware experience, Windows Server, Active Directory, databases, VOIP, PC imaging, network cabling, documentation
Responsibilities
Install, configure, and repair hardware and software; support customers via phone, remote tools, and on-site visits; install and train customers on fingerprinting software; maintain internal IT infrastructure; assist engineering with testing and bug fixes; participate in on-call support schedule
Seniority
Entry-level to Junior, hands-on IC