Account Manager, Employee Benefits
Core
Manages client health and welfare programs, serving as the primary point of contact for eligibility, claims, billing, and benefit administration inquiries while facilitating relationships between clients and insurance carriers.
Role type
Account Manager, Employee Benefits
Builds
Health and welfare benefit programs for business clients
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Client relationship management, insurance plan analysis, claims and billing administration, contract review, data management, financial analysis, regulatory compliance knowledge
Preferred skills
Life & Health insurance licensing, experience with HRIS systems (Ease, ADP, Paylocity), carrier/vendor program implementation, presentation skills
Technologies
Microsoft Office Suite, Outlook, agency management systems, HRIS platforms (Ease, ADP, Paylocity)
Responsibilities
Manage day-to-day account service processes including eligibility, claims, and billing inquiries; Establish and maintain strong relationships with clients and insurance carriers; Analyze client business objectives to determine suitable insurance plans; Update open enrollment packets and prepare annual legal notices; Facilitate system updates and implement new or renewal benefit programs; Prepare quotes, proposals, and financial analyses; Conduct presentations for renewals and open enrollment; Review contracts line-by-line for accuracy.
Seniority
Mid-level, hands-on IC