Account Manager, Employee Benefits
Core
Managing a book of business for employee benefits clients by maintaining relationships, supporting retention, and resolving coverage and claims issues.
Role type
Account Manager, Employee Benefits
Builds
Client retention and service delivery for employee benefit plans
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
client relationship management, claims and coverage issue resolution, vendor implementation, benefits administration system management, contract review, RFP process support, open enrollment coordination, data management, project management
Preferred skills
bilingual English and Spanish, L&H license, public speaking
Technologies
BenefitPoint, Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Manage routine client requests and maintain client relationships; Manage projects including vendor implementation; Provide benchmarking reports; Manage claims and coverage issue resolution; Assist with billing, eligibility audits, and compliance matters; Facilitate open enrollment preparation and presentations; Install and update client data in BenefitPoint; Perform contract review and prepare plan documents; Coordinate client meetings and contact changes.
Seniority
Mid-level, hands-on IC