Commercial Lines Manager
Core
Leads and manages the operational functions and development of the Commercial Lines department, overseeing day-to-day operations and managing a book of business with direct revenue responsibility.
Role type
Senior Commercial Lines Manager
Builds
Commercial Lines service operations and client account management
Domain
Insurance brokerage (Property & Casualty)
Deliverable
client delivery
Required skills
Commercial Lines account management, staff leadership, budget management, performance review, client service standards, operational audit, hiring and onboarding, workflow direction
Preferred skills
Advanced professional designations (AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC), regional project implementation
Technologies
MS Office
Responsibilities
Manage Commercial Lines service employees and functions, meet regional operational standards, manage office environment and team culture, coordinate time off and service levels, monitor expenses and budget adherence, conduct annual performance reviews, address employee performance concerns, answer client inquiries
Seniority
Senior, hands-on IC with management oversight