Customer Order Management Specialist
Core
Ensuring product availability and managing the end-to-end order fulfillment process for customers in the pharmaceutical sector.
Role type
Customer Order Management Specialist
Builds
On-time, in-full product shipments and inventory replenishment for local markets.
Domain
Pharmaceuticals / Supply Chain & Logistics
Deliverable
product features
Required skills
Oracle, SAP, Microsoft Excel, Power BI, import/export regulations, trade compliance, inventory control, logistics coordination, data integrity analysis, recall management, credit note issuance, budget monitoring
Preferred skills
Advanced proficiency in Microsoft Office, Power BI, OneNote, analytical mindset, problem-solving under pressure
Responsibilities
Manage and monitor day-to-day sales orders; coordinate import/export/logistics/distribution activities; control local inventory levels and optimize transport costs; lead discussions with Global Supply Chain teams to ensure product availability; ensure timely pick-up, transport, and delivery with correct documentation; update data integrity in reports and KPIs; coordinate actions for recalls, quality investigations, and traceability inquiries; provide shipping documents, invoices, and credit notes; monitor and respect the annual transportation budget.
Seniority
Individual Contributor