Senior SAP CS Specialist
Core
Execute SAP Customer Service (CS) deliverables, support system stability, and integrate CS processes with other SAP modules for global mining operations.
Role type
Senior SAP Customer Service (CS) Specialist
Builds
SAP CS functionalities and end-to-end service solutions for mining customers
Domain
Mining technology / Enterprise Resource Planning (SAP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SAP Customer Service (CS) implementation, SAP support, stakeholder management, Agile methodologies (Scrum/Kanban)
Preferred skills
Mining industry experience, SAP Service Management (SM), Salesforce/CRM/C4C/C4S platforms, SAP Field Service Management (FSM)
Technologies
SAP CS, SAP SM, Salesforce, CRM, C4C, C4S, SAP FSM
Responsibilities
Execute assigned SAP CS deliverables, collaborate with global design teams on integration, resolve SAP CS incidents, participate in Agile ceremonies, identify process optimization opportunities
Seniority
Senior, hands-on IC
