IT Service Management Analyst - Japanese Support
Core
Primary support contact for Japanese-speaking developers, merchants, and business stakeholders, delivering operational and technical support while driving effective communication.
Role type
IT Service Management Analyst (Japanese Support)
Builds
Support operations and issue resolution for developer and merchant ecosystems
Domain
IT Service Management / Developer Support
Deliverable
client delivery
Required skills
Japanese and English bilingual communication, API principles and integration patterns, technical troubleshooting, root cause analysis, technical documentation, developer outreach
Preferred skills
Google Apps Script, AppSheet, Google SQL, BigQuery, Looker, Plx
Responsibilities
Ensure seamless communication and operational efficiency, manage daily operations, establish standardized work procedures, mitigate potential risks, resolve issues in cross-cultural business transactions, create and maintain technical documentation and knowledge base articles, facilitate developer outreach and communicate technical changes
Seniority
Individual Contributor
