Retail Sales & Customer service Manager
Core
Lead a high-performing sales culture, oversee front-end and service operations, and drive sales results and customer experience in a retail store.
Role type
Retail Store Manager
Builds
Retail store operations, sales, and customer service
Domain
Retail / Arts & Crafts
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Assist Store Manager in managing SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Drive sales in the Knit & Sew Shop and Custom Framing operations; Ensure efficient execution of BOPIS and Same Day Delivery; Train and develop team members; Partner in maintaining Asset Protection practices.
Seniority
Mid-level, hands-on IC