Retail Personalization Services
Core
Deliver friendly customer service, assist customers in shopping and locating products, and manage checkout experiences in a retail store.
Role type
retail associate (customer service & merchandising)
Builds
customer shopping experience, store inventory availability, and brand compliance
Domain
retail (arts & crafts)
Deliverable
product features
Required skills
customer service, cash handling, merchandise recovery, omnichannel support, truck unloading, planogram maintenance, VOC survey administration
Preferred skills
retail experience, customer service experience
Technologies
POS systems, BOPIS, SFS
Responsibilities
Help customers shop and locate products, execute cash handling, engage customers on rewards programs, assist with Buy Online Pickup in Store and Ship From Store, participate in truck unloading and stocking, complete merchandise recovery and maintenance, perform Store In Stock Optimization duties, support shrink and safety programs
Seniority
entry-level