Retail Sales Manager

Wilton-14 Danbury Rd, USFull-time2026-10-15 → 2026-11-12

Core

Lead store operations and drive sales performance by coaching staff, managing inventory, and ensuring customer experience standards.

Role type

Senior retail store manager

Builds

Store sales, customer service, and operational execution

Domain

Retail / Arts & Crafts

Required skills

Retail leadership, team coaching, SOP compliance, POS system management, inventory management, loss prevention, omni-channel fulfillment, event operations

Preferred skills

None stated

Technologies

POS systems, Self-Checkout systems

Responsibilities

Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.

Seniority

Senior, hands-on IC

About Michaels

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional inf