PT Night & Wknd Front End Manager
Core
Lead front-end operations and sales culture at a retail store, driving customer experience and operational execution.
Role type
Senior retail store manager (front-end focus)
Builds
Retail store operations, sales, and customer service
Domain
Retail / Arts & Crafts
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. Oversee Balloons business, birthday party operations, and other in-store programs and events. Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.