Barrie Michaels - Sales Manager
Core
Lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.
Role type
Senior retail store manager
Builds
In-store sales, customer experience, and operational continuity for a creative arts retail store
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP adherence, customer experience management, POS operations, inventory management, loss prevention, omni-channel fulfillment
Preferred skills
Experience with loyalty programs, custom framing operations, balloon party events
Responsibilities
Assist Store Manager in leading adherence to SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business and birthday party operations; Drive sales in Knit & Sew Shop and Custom Framing; Train and develop team members; Maintain Asset Protection practices.
Seniority
Senior, hands-on IC