Gérant des ventes
Core
Leads store sales operations, coaching team on selling behaviors, and managing front-end/service execution to drive sales results and customer experience.
Role type
Senior retail store manager
Builds
Store sales performance and customer experience
Domain
Retail (Arts & Crafts)
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Oversee Balloons business, birthday party operations, and other in-store programs and events; Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Seniority
Senior, hands-on IC