FT Sale Manager
Core
Lead store sales operations, coach team on selling behaviors, and drive customer experience and KPIs for a retail craft store.
Role type
Senior retail store manager
Builds
In-store sales, customer service, and operational execution for Michaels craft stores
Domain
Retail / Arts & Crafts
Required skills
Retail leadership, SOP adherence, team coaching, POS system management, inventory management, loss prevention, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Oversee Balloons business, birthday party operations, and other in-store programs and events; Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Seniority
Senior, hands-on IC