FT Retail Sales Manager
Core
Lead a high-performing retail team to drive sales, ensure operational compliance, and deliver an engaging customer experience in a creative arts store.
Role type
Retail Store Manager
Builds
In-store sales, customer service, and operational execution for a creative arts retail chain
Domain
Retail / Creative Arts & Crafts
Deliverable
product features
Required skills
Retail leadership, team coaching, sales KPI management, SOP compliance, POS system operation, inventory management, asset protection, omni-channel fulfillment (BOPIS/Same Day Delivery), event operations
Preferred skills
Experience with loyalty program enrollment, custom framing oversight, knit & sew shop management
Technologies
POS systems, Self-Checkout systems
Responsibilities
Coach team members on selling behaviors and customer service standards; Ensure adherence to company policies and Standard Operating Procedures; Provide Manager-on-Duty coverage and maintain floor leadership; Oversee special business units including Balloons, Birthday parties, Knit & Sew Shop, and Custom Framing; Drive adoption of protection plans and loyalty programs; Manage asset protection practices to reduce shrink.
Seniority
Mid-level, hands-on IC