Retail Department Manager FT– Sales
Core
Lead sales operations and customer experience at a retail store, driving conversion and operational excellence across departments like the Knit & Sew Shop and Balloons business.
Role type
Senior retail department manager (sales focus)
Builds
In-store sales, customer service experiences, and operational continuity for a creative arts retail chain
Domain
Retail (arts & crafts, framing, party supplies)
Deliverable
product features
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment (BOPIS/Same Day Delivery)
Preferred skills
Expertise in Knit & Sew operations, Balloons business management, Custom Framing coordination
Responsibilities
Coach team on selling behaviors and customer service, ensure compliance with company policies and laws, provide floor leadership and MOD coverage, oversee special events and in-store programs, manage asset protection and shrink reduction, train and develop team members
Seniority
Mid-level, hands-on IC