Retail Department Manager FT– Sales
Core
Lead a high-performing sales culture and oversee front-end/service operations to drive sales results and customer experience at a retail store.
Role type
Senior retail department manager (sales focus)
Builds
Store sales performance, customer experience, and operational compliance
Domain
Retail (arts/crafts and home decor)
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Assist Store Manager in managing SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Drive sales in Knit & Sew Shop and Custom Framing; Ensure efficient execution of BOPIS and Same Day Delivery; Train and develop team members; Partner in maintaining Asset Protection practices.