Sales Manager
Core
Lead a high-performing selling culture across a retail store, driving sales results and an engaging customer experience while overseeing front-end and service operations.
Role type
Store-level retail sales leader
Builds
In-store sales, customer experiences, and operational continuity for a creative arts and craft retail chain
Domain
Retail (Arts & Crafts/Creative Supplies)
Deliverable
product features
Required skills
Retail leadership, team coaching, customer experience management, SOP compliance, POS system operation, inventory management, event operations, loyalty program management, omni-channel fulfillment, asset protection
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Assist Store Manager in managing SOP adherence and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Promote and enroll customers in Loyalty Rewards Program; Drive sales in Knit & Sew Shop and Cut Bar; Ensure efficient execution of BOPIS and Same Day Delivery; Support Custom Framing operations; Train and develop team members; Maintain Asset Protection practices
Seniority
Mid-level store leadership
