Sales Manager
Core
Leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience while overseeing front-end and service operations.
Role type
Sales Manager
Builds
In-store sales performance, customer experience, and operational compliance for a retail arts and crafts store.
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, Sales coaching, Customer experience management, Operational execution, Team training and development, Asset protection, Inventory management
Preferred skills
Experience with POS and Self-Checkout systems, Knowledge of Knit & Sew operations, Custom Framing consultation
Technologies
POS systems, Self-Checkout systems, Loyalty Rewards Program
Responsibilities
Assist Store Manager in leading adherence to SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons, birthday party operations, and in-store events; Drive sales in Knit & Sew Shop and Custom Framing; Ensure efficient execution of BOPIS and Same Day Delivery.
Seniority
Mid-level, hands-on leadership
