Retail Sales Manager
Core
Lead store operations and drive sales performance for a creative arts retail location, overseeing front-end service, inventory, and specialized departments like the Knit & Sew Shop and Custom Framing.
Role type
Retail Store Manager (IC)
Builds
In-store customer experiences, sales transactions, and specialized creative services (framing, sewing, balloon events)
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP compliance, POS system management, inventory control, customer experience management, loss prevention, omni-channel fulfillment (BOPIS/Same Day Delivery), specialized department oversight
Preferred skills
Experience with loyalty program enrollment, event management, custom framing operations
Responsibilities
Coach team members on selling behaviors and service standards, ensure compliance with company policies and laws, manage specialized departments (Knit & Sew, Framing, Balloons), oversee BOPIS and Same Day Delivery operations, drive sales KPIs and customer satisfaction, maintain asset protection practices
Seniority
Mid-level, hands-on IC