FT Sales Manager
Core
Lead store sales operations, coach team on selling behaviors, and drive KPIs for a creative arts retail store.
Role type
Senior retail store manager (IC)
Builds
In-store sales, customer experiences, and operational execution for Michaels stores
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP compliance, POS operations, inventory management, loss prevention, omni-channel fulfillment, event management
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Lead and manage adherence to SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Drive sales in Knit & Sew Shop and Custom Framing; Ensure efficient execution of BOPIS and Same Day Delivery; Train and develop team members; Partner in maintaining Asset Protection practices.
Seniority
Senior, hands-on IC