Retail Sales Manager
Core
Lead store operations and sales execution to drive revenue and customer experience in a creative arts retail environment.
Role type
Retail Store Manager
Builds
In-store sales, customer service, and operational continuity for a creative arts and craft retail chain
Domain
Retail / Creative Arts & Crafts
Deliverable
product features
Required skills
Retail leadership, team coaching, sales KPI management, customer experience (CX) optimization, POS system proficiency, inventory management, loss prevention, omni-channel fulfillment (BOPIS/Same Day Delivery), event operations
Preferred skills
Experience with loyalty program enrollment, custom framing operations, knit & sew shop oversight
Technologies
POS systems, Self-Checkout systems
Responsibilities
Coach team members on selling behaviors and customer service standards; Ensure compliance with SOPs and company policies; Manage front-end operations and provide Manager-on-Duty coverage; Oversee special events, balloon business, and custom framing operations; Drive adoption of protection plans and loyalty programs; Execute BOPIS and same-day delivery fulfillment; Maintain asset protection practices to reduce shrink.
Seniority
Mid-level, hands-on IC