Customer Service Representative Backoffice
Core
Back-office support for customer service, order management, and administrative tasks within the water and hygiene solutions industry.
Role type
Senior Customer Service Representative (Back Office)
Builds
Operational support for sales teams and customer accounts
Domain
Chemicals / Water Treatment / Hygiene
Deliverable
product features
Required skills
Order management, conflict resolution, process optimization, project management, SAP/ERP proficiency, data accuracy
Preferred skills
Team mentoring, continuous improvement, business acumen, multi-country account management
Technologies
SAP, JDE, AS400, MS Excel, MS Word
Responsibilities
Process customer orders and manage complaints, mentor junior staff, optimize account performance, coordinate cross-departmental escalations, lead small projects
Seniority
Senior, hands-on IC with team support
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