Seasonal Retail Customer Service Team Member
Core
Deliver friendly customer service, assist customers in shopping and locating products, and manage checkout operations in a retail store.
Role type
retail customer service associate
Builds
in-store shopping experience and checkout transactions
Domain
retail / arts and crafts
Deliverable
product features
Required skills
customer service, cash handling, merchandise recovery, truck unloading, stocking, planogram maintenance, BOPIS, SFS, VOC survey administration, shrink prevention, safety compliance
Preferred skills
prior retail or customer service experience
Technologies
POS systems, BOPIS platform, SFS platform, VOC survey tools
Responsibilities
Help customers shop and locate products, execute cash handling, engage customers on rewards programs, assist with Omni channel processes, participate in truck unload and stocking, perform merchandise recovery and maintenance, support shrink and safety programs, adhere to SOPs
Seniority
entry-level