Senior IT Business Analyst – CRM
Core
Lead global CRM transformation and revenue operations by bridging business needs with IT execution for a standardized Microsoft Dynamics 365 platform.
Role type
Senior IT Business Analyst (CRM Transformation)
Builds
Global CRM blueprint, functional specifications, user stories, and solution architecture for Microsoft Dynamics 365 CE/Dataverse.
Domain
Marine and Land services, Revenue Operations, CRM implementation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business analysis, CRM transformation, Microsoft Dynamics 365 (Sales/CE), Dataverse modeling, Revenue lifecycle analysis, Fit/gap analysis, User story creation, Integration specification, Data migration planning, KPI framework validation
Preferred skills
Power Platform, Power BI, SQL, ITIL/ITSM, Data analysis
Technologies
Microsoft Dynamics 365, Dataverse, Power Platform, Power BI, SQL
Responsibilities
Lead change management, training, and adoption; Act as trusted advisor to senior stakeholders; Own current-state analysis and requirements gathering; Validate KPI frameworks and forecasting methodologies; Guide production of BRDs, architecture maps, and solution blueprints; Translate blueprints into build-ready specifications; Specify integrations with ERP/finance systems; Plan and support phased rollout including testing and deployment.
Seniority
Senior, hands-on IC with mentorship responsibilities
