Retail Sales Manager
Core
Lead store operations and drive sales performance for a creative arts retail store, ensuring high customer satisfaction and operational excellence.
Role type
Retail Store Manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain
Domain
Retail / Creative Arts & Crafts
Deliverable
product features
Required skills
Retail leadership, team coaching, sales strategy, customer experience management, SOP compliance, POS system proficiency, inventory management, loss prevention, omni-channel fulfillment, event management
Preferred skills
Experience with loyalty programs, custom framing operations, knit & sew shop management
Technologies
POS systems, Self-Checkout systems
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs), model and coach best-in-class Customer Experience and selling behaviors, provide Manager-on-Duty coverage, oversee Balloons business and birthday party operations, drive sales in the Knit & Sew Shop, support Custom Framing operations, train and develop team members, maintain Asset Protection practices
Seniority
Mid-level, hands-on IC