manager
Core
Lead and champion a high-performing selling culture across a retail store, driving sales results and an engaging customer experience.
Role type
Retail Store Manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain
Domain
Retail / Creative Arts & Crafts
Deliverable
product features
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS and self-checkout operations, team training and development, asset protection, omni-channel fulfillment (BOPIS/Same Day Delivery), event management
Preferred skills
None stated
Technologies
POS systems, Self-Checkout systems
Responsibilities
Assist Store Manager in managing adherence to SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Drive sales in the Knit & Sew Shop and Custom Framing operations; Train and develop team members; Partner in maintaining Asset Protection practices
Seniority
Mid-level, hands-on IC