Sales Manager
Core
Lead a high-performing sales culture in a retail store, driving sales results and customer experience while overseeing front-end and service operations.
Role type
Retail Store Manager
Builds
In-store sales, customer service, and operational execution for a creative arts and craft retail chain.
Domain
Retail / Creative Arts & Crafts
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP adherence, customer experience management, POS system operation, inventory management, asset protection, omni-channel fulfillment (BOPIS/Same Day Delivery), event management.
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Coach team members on selling behaviors and customer service; ensure compliance with company policies and laws; provide Manager-on-Duty coverage; oversee special programs like Balloons and birthday parties; drive adoption of protection plans and loyalty programs; manage Knit & Sew Shop and Custom Framing operations; execute BOPIS and Same Day Delivery; maintain asset protection practices.
Seniority
Mid-level, hands-on IC
