Sales Manager
Core
Lead store sales operations and coaching to drive conversion, customer satisfaction, and operational excellence in a creative retail environment.
Role type
Senior retail store manager (sales & operations)
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain
Domain
Retail (arts & crafts, framing, party supplies)
Deliverable
product features
Required skills
Retail leadership, team coaching, sales KPI management, SOP compliance, POS system proficiency, inventory management, asset protection, omni-channel fulfillment (BOPIS/Same Day Delivery), event operations
Preferred skills
None stated
Technologies
POS systems, Self-Checkout systems
Responsibilities
Coach team on selling behaviors and customer experience, ensure SOP and policy compliance, provide floor leadership and MOD coverage, oversee specialized departments (Balloons, Knit & Sew, Custom Framing), drive loyalty program enrollment, manage asset protection and shrink reduction
Seniority
Senior, hands-on IC
