sales manager
Core
Lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.
Role type
Senior retail store manager (sales & operations)
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain
Domain
Retail (arts & crafts, framing, party supplies)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP adherence, customer experience management, POS operations, inventory management, loss prevention, omni-channel fulfillment
Preferred skills
Experience with loyalty programs, event operations, custom framing, knit & sew operations
Technologies
POS systems, Self-Checkout systems
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Oversee Balloons business, birthday party operations, and other in-store programs and events; Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Seniority
Senior, hands-on IC