Sr.Platform engineer-ServiceNow
Core
Install, plan, implement, oversee, and maintain the ServiceNow platform, providing technical direction for infrastructure and ensuring business continuity.
Role type
Senior ServiceNow Platform Engineer
Builds
Out-of-the-box and custom ServiceNow solutions for APO, ITSM, HR, CSM, ITOM, and CMDB
Domain
IT Service Management / Enterprise Software
Required skills
ServiceNow System Administrator certification, ServiceNow workflows/Flow Designer, ServiceNow out-of-box applications (APO/ITSM/ITOM/HR/CSM), ServiceNow Administration, Production support, ServiceNow instance cloning, system patching, upgrades, transform maps, data migration, Business Rules, Script Includes, Access Control Lists, Scheduled Jobs, UI Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies, Catalog UI Policies, 3rd party application integration, Agile/SCRUM, data load management
Preferred skills
ServiceNow Accounts Payable Operations experience, ServiceNow Certified Implementation Specialist
Technologies
ServiceNow, Flow Designer, SCRUM
Responsibilities
Perform day-to-day support, administration, and maintenance of the ServiceNow platform including midservers and integration points; Partner with business and IT teams to gather input for ServiceNow configuration and implementation; Troubleshoot and resolve incidents, bugs, and defects related to the ServiceNow platform; Design and implement ongoing improvements for a portfolio of processes; Develop reports for management on SLAs/KPIs; Develop technical and process documentation; Work with project teams on implementing ServiceNow code for releases, upgrades, and clones; Monitor the health, usage, and overall compliance of ServiceNow and its applications; Evaluate and recommend techniques to improve functionality and end-user experience; Partner with leadership to drive the platform roadmap; Train junior team members on subject matter expertise.
