Lead Business Process Analyst
Core
Lead business process transformation and platform strategy for the enterprise case management and workflow platform ecosystem.
Role type
Lead Business Process Analyst (Enterprise Platform Strategy)
Builds
Scalable platform solutions and actionable requirements for ITSM, ITOM, ITAM, CSM, HRSD, FSM, and SPM modules.
Domain
Enterprise IT Service Management and Workflow Automation
Required skills
Business process analysis, Strategic roadmap definition, Process governance, Requirements elicitation, Change management, Stakeholder influence, Agile/Scrum/SAFe methodologies, Enterprise transformation leadership, Business architecture, KPI definition
Preferred skills
Certified System Administrator, Certified Implementation Specialist, CBAP, Lean Six Sigma (Green/Black Belt), SAFe Agilist, Global organization experience
Technologies
ITSM, ITOM, ITAM, CSM, HRSD, FSM, SPM, Workflow platforms
Responsibilities
Lead end-to-end business process analysis across multiple platform products, Partner with executives to define strategic roadmaps, Facilitate workshops to identify process gaps, Define current-state and future-state processes and operating models, Translate business objectives into platform solutions, Establish process governance and standards, Lead requirement documentation and validation, Collaborate with architects and developers for solution delivery, Evaluate processes for automation and efficiency, Drive organizational change management, Mentor senior analysts, Support portfolio planning and executive presentations, Establish KPIs for process effectiveness
Seniority
Lead, hands-on IC with strategic influence