Principal Business Process Analyst-ServiceNow
Core
Partner with business teams, product owners, and IT to gather user stories, design solutions, and define ServiceNow configurations to address key organizational opportunities.
Role type
Principal Business Process Analyst (ServiceNow)
Builds
Functional specifications, process flows, HLD/LLD, and ServiceNow configurations for Service Portals, Virtual Agentic AI, Predictive Intelligence, Workspace, and Process Automation playbooks.
Domain
Enterprise IT / Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow configuration, ServiceNow scripting, ServiceNow integration, ServiceNow CSM, ServiceNow MCO, ServiceNow APO, ServiceNow FSM, ServiceNow foundational data models, ServiceNow best practices, business requirements documentation, functional specifications, process flow design, business analysis methodologies, project planning, data analysis and reporting, Microsoft Office Suite
Preferred skills
ITIL Expert certification, ServiceNow CSA certification, global enterprise environment support, Manufacturing Commercial Operations, Accounts Payable Operations, Field Service Management
Technologies
ServiceNow, Microsoft Office Suite
