Software Engineering Manager - II
Core
Lead and manage ServiceNow engineering teams to design and implement scalable solutions for Customer Service, Field Service, and Accounts Payable operations.
Role type
Senior IC ServiceNow Engineering Manager
Builds
ServiceNow platform solutions, integrations with SAP/Salesforce, and automation workflows
Domain
Enterprise Software / ServiceNow Platform
Required skills
ServiceNow architecture, JavaScript, Glide API, AngularJS, REST/SOAP integration, Agile project management, team leadership, HLD/LLD design, GenAI/NowAssist implementation
Preferred skills
ServiceNow certifications (CIS-CSDM, CIS-CSM, CIS-FSM), experience with Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
Technologies
ServiceNow, SAP, Salesforce, JavaScript, AngularJS, XML, IntegrationHub, JDBP, Mid Servers
Responsibilities
Lead and mentor tech leads and developers; drive Agile practices and sprint planning; ensure platform stability and scalability; translate business requirements into engineering tasks; manage integrations with enterprise platforms; define architecture and automation standards; collaborate with product owners and stakeholders.
Seniority
Senior, hands-on IC
