Application Engineer , Downstream
Core
Provides on-site field service, problem-solving support, and installation assistance for company products and solutions to customers.
Role type
Application Engineer (Downstream)
Builds
Customer support services, troubleshooting guides, and installation resources
Domain
Manufacturing / Industrial / Downstream
Deliverable
physical/clinical work
Required skills
site surveying, system auditing, testing equipment operation, replacement parts coordination, troubleshooting guide development, subcontractor network management, installation support, training delivery
Preferred skills
technical degree, materials knowledge, scheduling, inventory management, manufacturing processes, installation processes
Technologies
standard laptop computer
Responsibilities
Conduct site surveys and system audits; operate testing equipment to resolve on-site problems; coordinate replacement parts with manufacturing plants; develop and maintain troubleshooting guides; train first-line Account Managers; manage external subcontractor network; provide installation checklists and roll-out support.
Seniority
Mid-level, hands-on IC