Customer Engineer
Core
Direct liaison with customers to install, maintain, and upgrade semiconductor equipment, performing troubleshooting and preventative/corrective maintenance on complex systems.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor manufacturing equipment and systems
Domain
Semiconductor / Materials Science
Deliverable
physical/clinical work
Required skills
electrical and mechanical schematics interpretation, basic diagnostic techniques, preventative and corrective maintenance, pneumatics, hydraulics, electronics, vacuum systems, thermodynamics, hand and power tools usage, digital multimeters
Preferred skills
2–4 years of customer/field service support experience
Technologies
digital analytics, Microsoft Excel, Word, PowerPoint
Responsibilities
Collaborate with Senior Field Service Engineers on equipment installation and upgrades; Use digital analytics for troubleshooting; Apply basic diagnostic techniques to assess and address technical issues; Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems; Coordinate and communicate directly with customers; Work independently with customers on issues and escalations