Collection Specialist with English
Core
Proactively chase payments via phone calls, manage account statuses, transfer funds, and resolve payment delays for large corporate customers.
Role type
Senior IC collections specialist (finance)
Builds
Cash flow and receivables for Ecolab's global operations
Domain
Corporate finance / Accounts Receivable
Deliverable
client delivery
Required skills
Verbal and written English communication, Credit/collections experience, Financial data analysis, Risk identification and mitigation, ERP system proficiency, Microsoft Office (Word, Outlook, Excel, Access), Shared services environment experience
Preferred skills
European language proficiency, Customer service experience with large corporate customers
Responsibilities
Proactively chase payments through incoming and outgoing phone calls, Document and change account status and handle referrals, Initiate write-off requests following approval policy, Identify, resolve and escalate queries, Support clearing cash accounts by transferring funds, Request credit notes and coordinate with billing resources, Manage refunds for overpayments and credit balances, Produce collection-related reports, Troubleshoot and resolve account issues driving payment delays, Actively support and manage controls and compliance with SOX defined processes
Seniority
Mid-level, hands-on IC