Premium Services Seasonal Assistant
Core
Seasonal assistant managing premium seating experiences, member relationships, and event-day operations for NFL, MLS, and high-profile sports events.
Role type
Seasonal customer service and event operations assistant
Builds
Premium seating experiences and seamless event-day service for high-profile clients
Domain
Sports & Entertainment
Deliverable
product features
Required skills
Customer service, relationship management, event operations, problem solving, record management, Microsoft Office Suite
Preferred skills
Ticketing systems (Archtics), CRM platforms, Sports Management/Hospitality degree, customer service/hospitality experience
Technologies
Archtics, CRM platforms, Microsoft Office Suite
Responsibilities
Develop and maintain relationships with Premium Members via phone, email, and in-person interactions; deliver service related to renewals, benefits, retention, ticketing, and account management; assist with event-day operations including suite inspections and special service projects; manage and update records within ticketing and CRM systems; identify and resolve unusual or adverse situations.
Seniority
Entry-level, seasonal IC
