(Senior) Consultant IT Service Management (all genders)
Core
Consulting role helping clients align IT operating models to be service- and customer-oriented, driving business scalability with agility and leveraging Generative AI, Agentic AI, and AIOps.
Role type
Senior IT Service Management Consultant
Builds
Future-proof service organizations, efficient service-delivery models, and AI-supported operating models for clients.
Domain
IT Service Management, Cloud Transformation, Digitalization
Required skills
IT Service Management (ITIL), Project Management, Cloud Hyperscalers (AWS, Google Cloud, Azure), ITSM Tools (ServiceNow), Generative AI, Agentic AI, AIOps, Agile Frameworks (Scrum, SAFe, SRE, DevOps), Gap Analysis, Reifegradbewertungen
Preferred skills
Experience in consulting environment, Leadership competencies, Negotiation skills
Technologies
AWS, Google Cloud, Azure, ServiceNow, Generative AI, Agentic AI, AIOps, Design Thinking
Responsibilities
Advise clients on digitalization and cloud transformation; Analyze IT Service Management models and develop technical concepts; Identify use cases for AI to optimize processes; Establish efficient service-delivery models covering legacy and cloud services; Manage global digital transformation projects using agile methods.
Seniority
Senior, hands-on IC
