(Senior) Consultant IT Service Management (all genders)
Core
Senior consultant guiding global enterprises through digitalization and cloud transformation, specifically optimizing IT operating models and integrating Generative AI, Agentic AI, and AIOps into service management processes.
Role type
Senior IC Service Management Consultant (Cloud & AI)
Builds
Future-ready service organizations, intelligent automation strategies, and AI-supported operating models for enterprise clients.
Domain
IT Service Management, Cloud Transformation, Generative AI, AIOps
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT Service Management (ITIL), Cloud architecture, Generative AI, Agentic AI, AIOps, Project Management, Strategic Consulting, Gap Analysis, Target Operating Model Design, Service Delivery Modeling
Preferred skills
Experience with Cloud Hyperscalers (AWS, Google Cloud, Azure), ITSM tools (ServiceNow), Agile frameworks (Scrum, SAFe, SRE, DevOps), Design Thinking
Technologies
AWS, Google Cloud, Azure, ServiceNow, Generative AI, Agentic AI, AIOps
Responsibilities
Advise clients on holistic digitalization and cloud transformation strategies; Analyze IT Service Management models and develop technical/conceptual solutions; Identify opportunities to integrate AI technologies for process optimization; Design target IT Governance and Operating Models based on business assessments; Establish efficient Service Delivery Models covering legacy and cloud services; Manage end-to-end delivery of global digital transformation projects.
Seniority
Senior, hands-on IC
