Product Enablement & Support Manager - Business Intelligence
Core
Leading global support and enablement operations for Business Intelligence (BI) products, ensuring reliability, efficient issue resolution, and user adoption of analytics to drive business outcomes.
Role type
Manager, Business Intelligence Product Enablement & Support
Builds
Reliable BI platforms and scalable global support operating models for enterprise analytics
Domain
Enterprise Business Intelligence and Data Analytics
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Business Intelligence platform operations, issue triage and escalation, stakeholder liaison, SLA management, root cause analysis, support documentation, team leadership, vendor management
Preferred skills
SQL, Power BI, Snowflake, Databricks, ServiceNow, ITIL incident management, scaling distributed support teams
Technologies
Power BI, Snowflake, Databricks, ServiceNow
Responsibilities
Lead issue intake, triage, and resolution across BI, data, and platform teams; Establish and scale a globally consistent BI support operating model; Partner with delivery and data teams to drive root cause analysis and product quality; Lead enablement activities including knowledge articles and user guidance; Identify, onboard, and supervise resources including analysts, engineers, and vendors
Seniority
Manager, hands-on operational leadership