Index Client Services Manager
Core
Lead the Index Client Services team in the EMEA region to drive customer retention, adoption, and satisfaction for Nasdaq's global financial indexes and ETFs.
Role type
Senior IC Client Services Manager (EMEA)
Builds
Customer success strategies, operational processes, and high-performance team culture for financial index products
Domain
Financial Services / Investment Indexes / ETFs
Deliverable
client delivery
Required skills
Team leadership and mentorship, customer success strategy, cross-functional collaboration, financial product knowledge (indexes/ETFs), resource management, data analysis and reporting
Preferred skills
Equity index expertise, Salesforce proficiency, Jira/Sharepoint/Confluence usage, PowerBI/Tableau data visualization, customer success methodology implementation
Responsibilities
Manage and coach a team of Index Client Services Analysts, develop customer success strategies and best practices, collaborate with Sales/Operations/Product for onboarding and support, monitor customer health metrics, identify upselling opportunities, manage resources and priorities
Seniority
Senior, hands-on IC with team leadership
