Patient Access Representative I
Core
Schedules patient appointments, handles registration, insurance verification, and coordinates outpatient clinic flow at Bentonville Ortho Clinic.
Role type
Patient Access Representative
Builds
Outpatient clinic operations and patient scheduling
Domain
Healthcare / Orthopedics
Required skills
Appointment scheduling, Insurance verification, Patient registration, Co-payment collection, Follow-up scheduling, Clinic flow optimization
Responsibilities
Schedule all patient appointments and ensure referrals are obtained; Meet or exceed expected productivity and accuracy standards; Greets and engages patients, families and visitors; Completes registration and discharge activities including co-payment collection and insurance verification; Completes discharge scheduling and ensures follow up appointments and tests are scheduled; Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care; Actively engages in activities to enhance the patient experience.