System Support Analyst I
Core
Frontline technical resource supporting day-to-day operation of critical Class II gaming systems, handling incidents, service requests, and troubleshooting to ensure 24/7/365 operational stability.
Role type
System Support Analyst I (L1/L2)
Builds
Enterprise systems, networks, and applications for Class II gaming environment
Domain
Gaming / IT Operations
Deliverable
client delivery
Required skills
incident management, ticketing systems, remote troubleshooting, server/network infrastructure support, system monitoring, SQL, Postgres, Kubernetes, data backup and recovery, regulatory compliance
Preferred skills
CompTIA A+, Network+, Hypervisors/Virtual Machines, replication
Technologies
SQL, Postgres, Kubernetes, ticketing systems, monitoring tools
Responsibilities
Monitor and support enterprise systems, networks, and applications; Respond to incidents via phone, email, and monitoring tools; Create and manage service tickets; Remotely troubleshoot servers and network infrastructure; Coordinate incident response activities; Analyze recurring issues and contribute to process improvements
Seniority
Individual Contributor, Entry to Mid-level
