Bilingual Senior Customer Service Representative
Core
Senior Customer Service Representative handling escalated customer and dealer issues, providing training, and monitoring agent performance for an automotive company.
Role type
Senior Customer Service Representative (Escalations & Coaching)
Builds
Customer satisfaction and operational excellence in automotive finance and vehicle sales
Domain
Automotive / Mobility
Deliverable
client delivery
Required skills
Escalation management, bilingual communication (English/French), agent coaching, policy training, workflow monitoring, written and verbal communication
Preferred skills
Bachelor's Degree or College Diploma in Business
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Respond to escalated customer and dealer issues, train staff on policies and procedures, verify work accuracy for customer service reps, monitor agent quality and workflow, handle incoming customer mail and emails
Seniority
Senior, hands-on IC