Field Service Technician
Core
On-site installation, troubleshooting, repair, and maintenance of electronic gaming machines and venue management systems at customer sites.
Role type
Field Service Technician (gaming hardware)
Builds
Electronic gaming machines and venue management systems
Domain
Gaming industry / Electronics & Mechanical repair
Deliverable
physical/clinical work
Required skills
diagnostic tools, maintenance scheduling, service coordination, WHS compliance, fault-finding, mobile device usage, manual handling (lifting up to 25kg), regulatory licensing
Preferred skills
gaming industry experience, electronics/mechanical repair background, experience in regulated industries
Technologies
field service management tools, mobile devices
Responsibilities
Perform scheduled preventative maintenance, break/fix repairs, and system diagnostics; Install, remove, upgrade, and modify gaming equipment; Investigate and resolve complex system faults; Respond to service calls to meet SLA requirements; Accurately report activities and inventory using field tools; Ensure compliance with WHS and regulatory standards.
Seniority
Individual Contributor, hands-on field role
