Consumer Credit Supervisor
Core
Lead and oversee daily operations of the credit adjudication team supporting Nissan Canada Finance and Infiniti Financial Services dealer networks across Western Canada.
Role type
Senior IC consumer credit supervisor (automotive finance)
Builds
Retail, lease, and commercial credit decisions for dealer networks
Domain
Automotive finance / Consumer lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Credit adjudication, risk assessment, team leadership, policy adherence, dealer relationship management, financial statement analysis, fraud detection, regulatory compliance, process improvement, stakeholder management
Preferred skills
Automotive finance product knowledge, credit bureau reporting, Microsoft Office proficiency, credit decisioning systems experience, bilingualism (English/French)
Technologies
Credit decisioning systems, dealer origination platforms, reporting tools, Microsoft Office
Responsibilities
Lead daily operations of the Western Region Credit team to ensure timely, consistent, and policy-compliant credit adjudication decisions. Supervise and support Credit Analysts by providing direction, guidance, and assistance with complex credit applications and exception requests. Coach team members through regular feedback, performance management, training, and development activities to enhance individual and team effectiveness. Monitor application volumes, workflow distribution, service levels, and productivity metrics to ensure operational objectives are achieved. Review and approve credit decisions within delegated lending authority while ensuring adherence to company credit policies and risk appetite. Evaluate complex retail, lease, commercial, and exception transactions to balance portfolio growth objectives with prudent risk management practices. Ensure compliance with internal policies, regulatory requirements, audit standards, and established operational controls. Partner with Sales, Funding, Collections, Risk, Customer Service, and other stakeholders to resolve issues, improve processes, and support business objectives. Develop and maintain strong relationships with dealer partners by providing timely responses, credit guidance, and professional support. Resolve escalated dealer, customer, and internal stakeholder concerns in a manner that protects company interests while maintaining positive business relationships. Analyze portfolio trends, credit performance indicators, and operational metrics to identify risks, opportunities, and areas for improvement. Recommend process improvements, policy enhancements, and operational efficiencies that improve service delivery and strengthen credit quality. Communicate credit policies, procedures, and business initiatives to team members and dealer partners to ensure consistent understanding and execution. Support the implementation of new programs, products, systems, and strategic initiatives within the credit function. Conduct quality reviews of credit decisions and documentation to ensure consistency, accuracy, and adherence to established standards. Prepare management reports, operational updates, and portfolio analysis to support leadership decision-making. Manage staffing, scheduling, and resource allocation to ensure adequate coverage and effective workload management across the region. Promote a culture of accountability, collaboration, customer focus, and continuous improvement within the credit team. Identify emerging credit, operational, and dealer-related risks and escalate concerns appropriately to management. Contribute to the achievement of departmental objectives, portfolio performance targets, customer satisfaction goals, and overall business growth initiatives.
Seniority
Senior, hands-on IC with team leadership
